Post-event communications, yes or no?

Let’s face it, the tendency is to focus on good communications before the event and during it. There's a valid argument for this, before the event we need to get people excited and keep them informed to make sure they show up. On the day itself, communications are a great way of keeping attendees updated.

Post-event comms are a bit like the poor relation that can be either completely ignored or done as a bit of an afterthought.

Just because the excitement of the build-up and the actual event has passed, it doesn't mean the opportunity to keep the conversation going should be missed. Sending surveys, thank you emails, highlight reels, popular slide decks are all decent examples of post-event comms.

Surveys
An effective way of getting honest feedback (especially if you let the respondent answer anonymously). Make them short and snappy - people like quick response options like check boxes, radio buttons and dropdowns. Try and keep free text fields to a minimum, perhaps just a comments box at the end of the survey.

Send them out 24-48 hours after the event whilst it's still fresh in their minds.

If you've got the budget something like a prize draw is a good way to encourage attendees to respond.

If you're sending out surveys, the key thing is to have an easy mechanism to view and download responses. Don't ignore the results, act on them and share the key points.

Thank you email
A simple "thanks for attending" email is an easy way to acknowledge and thank people for coming to the event. Make it more relevant to the individual if you can, a bit more than just their name if you can.

It could be used as a standalone email, include a link to take the post-event survey (see above), or an attachment/link to the highlights reel.

Highlight reels
Most of us haven't got time to watch a 60-minute film of an event we attended, no matter how good it was. Most of us can find the time to watch a condensed summary of the event if it's about 5 minutes or so. It's also something that can easily be shared and used to promote the next event.

Promoting future events
A good time to get early bookings for upcoming events is straight after the last one. We're taking it as read that this applies to attendees who got something positive out of the last event.

Neglecting post-event comms, might mean you’re missing out on an opportunity to differentiate your events from the rest.

Feature Highlight - Tagging

Tagging is a really simple way of adding labels to your contact data.

Why bother with tags? Because they let you organise and filter your data in a simple way. So, if you know that Joe is a vegetarian and likes rugby, he could be tagged “vegetarian” and “rugby”. You can use those tags to create personalised comms, tailored registration forms, and export data.

Mitingu has 2 ways of creating and adding tags to contacts:

1. Manually - you add them individually or include them in a bulk upload

2. Automatically - it adds certain tags automatically such as invited, registered, declined, etc.

If you think tagging would help with your events and comms and would rather see it in action than read about it, please get in touch.

Email... still cool or is it old school?

You have plenty of options when it comes to choosing which channels you use to create buzz for your event and communicate with your attendees, one of them being email.

Is email too old school?

No! Email is still the preferred and most effective channel for sending and receiving direct event communications. Here's a few reasons why:

1. You collect one with each registration;
2. They are delivered directly to the inbox;
3. They can be dynamic, showing personalised content that makes them more likely to be read.

It's important to make sure you've got an email comms plan in place that includes who you'll be sending to and when.

What sort of event communications can we use email for?

In a nutshell, there are quite a few!

1. Save the date or to take pre-registrations;
2. Invitations with a direct response mechanism built-in (accept, decline);
3. Registration confirmation with a response mechanism built-in (Edit details or cancel);
4. Updates and reminders - don’t overdo it by sending every couple of days;
5. Joining instructions;
6. Survey requests;
7. Post-event follow-ups.

How about personalisation?

According to a recent study by Salesloft, the increase in response rate for a personalised email vs a non-personalised one can be up to 250%!

It's worth pointing out that personalisation done badly can have an adverse effect on response rates, so make sure you invest some time into getting it right.

When we talk personalisation, it’s much more than “Hi {{ first name }}”. We'll take it as read that it should include the basics, but where it comes into its own is where the content is dynamic I.e. tailored to the receiver based on what you know about them.

Confirmation emails could show some of their selections made during registration. For example, their dietary requirements, accommodation preferences, and session times. It's also an opportunity for you to go the extra mile so you could include things like links showing how to get there and local places to eat.

The point is to make sure it gets read. Relevant and interesting content makes that more likely.

Do event platforms have built-in email functionality?

Most event platforms have at least a basic capability to send emails with some having more advanced functionality like scheduling and template options (Mitingu falls into the latter category, but you knew we’d say that!).

My platform only has basic email functionality, what are my options?

Check with your provider to see if they have an API. An API makes it possible to automatically pass attendee data to your email marketing platform enabling you to send from there. That's not a five-minute job and you'll need the services of a web developer too.

If your platform has an export attendee data function, you could download it and then manually upload to your email marketing platform. It’s a bit long-winded but it’s a decent option if you don’t have the time or money to get an automated integration built using an API.

To sum it up

Email is still the most effective communications tool for your event if it's planned properly and the content is tailored to the attendee. Yes, it’s been around for a while but there’s a reason for that, it works.

Event pre-registration and how it could work for your events

Event pre-registration is the process prior to actual registration when people register their interest in attending an event rather than committing to attend it.

Why use event pre-registration?

• It gives event organisers the ability to get important information up front in terms of expected numbers and popular content.

• It gives attendees the opportunity to pre-register for an event without committing themselves.

Here are a couple of scenarios where event pre-registration could help event planners:

1. You're running a public-facing event that you expect to be oversubscribed

You could be running an event that you are pretty confident will be a sell-out. How do you know? It could be an event that you've run in the past and have first-hand knowledge of its popularity or you might have an "A-lister" headline speaker that consistently sells out venues globally.

How it could work:

i. You open up the site to take pre-registrations;
ii. Visitors go onto the site and register their interest to attend;

iii. You can see everyone that has pre-registered and select who will be sent an invitation to register and who won’t;
iv. The invitation email is sent to those who you want to invite and a decline email is sent to those that haven't made the list.

Using pre-registration for this type of event helps manage oversubscription upfront, rather than at the registration stage.

2. To determine if an event is worth running

You may be considering running an event, but you're not sure how popular it will be. Events are expensive in time and money to organise, so you'd like to get a good feel upfront of how feasible this event will be.

Running an event pre-registration page is a good way to accurately gauge interest, get valuable feedback and save yourself a bundle of time and money if uptake is low. The only outlay you have is to set up the pre-registration page and form.

How it could work:

1. Create an event pre-registration page and form;
2. Visitors go onto the site and register their interest;
3. You get an immediate and clear picture of the level of interest;
4. If it's good, an email goes out to all pre-registrations inviting them to register, along with opening the main event site up to the public;
5. If uptake is low, an email is sent out to all pre-registrations letting them know the event will not be happening yet.

The end result is you'll know if the event is a go or no-go. If you've asked for suggestions regarding popular content, you'll have that information upfront giving you the opportunity to tailor the event accordingly.

5 Simple Steps to Creating a Great Event Website

The event website is your event’s shop window to the world.

If you haven’t sent a potential delegate an email promoting your event and the site, this could be the first impression they get of your event. You may have a lot of information that you need to get across which can often dissuade visitors. So what makes a great event website? These are our 5 simple steps;

1. Attractive, clean, clear event webpage

Web design trends are focused on the minimalistic look and feel, which is a long way from what event websites just a few years ago looked like. A number of event sites still follow the old-school event marketing techniques where everything on the page is fighting for attention. What ends up happening is nothing stands out. Creating a clean-looking webpage with all the key event details upfront, along with concise copy as to what the attendee can expect is essentially all that’s needed to give a great first impression.

2. Simple Navigation

With this being said about over-the-top content, content that relates to your audience and the event theme or topic is an asset that you should utilize, perhaps not on the main event page. Include simple navigation that either takes visitors to another page within your event site or links back to your main website where people can find out more about your brand. Just remember if you’re taking potential registrants away from your event website, to include a call to action at the end of your related content in order to get them back to your event website to register.

3. A strong proposition

So many events fail to provide a proposition that clearly lays out the purpose and value to the delegate without simply pushing your event key messaging out there. Planning a successful event starts way before you put the content on the website with your target delegate. Articulating why they should care about your event needs to come through loud and clear. You’ll find that with a strong proposition a delegate is more likely to buy into the event.

4. A clear call to action

The registration price (if applicable) shouldn't be hidden in copy or found on a separate page. Registration options and pricing should be accompanied by a clear call to action to register.

5. User-friendly registration form

Well done! You’re doing all the right things to get your website visitors to the registration page. If you’re noticing a drop-off from here, revisit your registration form.

• Does it take longer than 90 seconds to complete?

• Have you marked every field, even the ‘nice-to-know’ questions, as mandatory?

• Are you asking too much?

If you've answered yes to these questions, then it’s almost certainly your registration form discouraging visitors to register.

The only old-school technique (that was clearly ignored in previous years by some event websites) is KISS - “keep it simple,stupid” or “keep it short and simple” if you’d rather skip the insult!

Creating event websites can be a big task depending on whether you are creating your own template, attempting to personalise a pre-made template, or even instructing a designer. Our philosophy is to keep the things that need to be simple, simple.

12 Tips to Build Brand Loyalty at Your Event

Online and print marketing can both build up your fan base, but live events offer your audience a unique chance to experience your brand for themselves. By meeting you in person, they are more likely to forge a meaningful connection with your company, which in turn will translate to sales. Almost three-quarters (74%) of customers say that their impression of a business improves following an event.

Events that connect with an audience are referred to as “experiential marketing.” They can take the form of festivals, concerts, pop-up shops, conferences, lectures, and exhibitions – in fact, almost any kind of event can be used to engage with your market.

The most effective events cultivate a sense of loyalty in attendees. Here are a few practical ways you can grab your visitors’ attention and leave a positive impression:

1. Generate excitement before the event  

Announce your event at least a few weeks in advance. Tell followers across each of your platforms where and when it will take place, and when they will be able to purchase tickets. Giving people the opportunity to sign up for notifications is a good way to encourage them to join your mailing list.

 Tell your visitors why they should attend; what’s in it for them? For example, if you have invited any notable speakers or plan to run any exciting contests, highlight it in your marketing materials.

2. Give your visitors a sneak preview of upcoming products or services 

Reward visitors for turning up by staging some kind of “big reveal.” For example, if you are a clothing brand, showcase a few of your new designs for the upcoming season. When you make them feel special, attendees will come away with positive memories of your event, which in turn will foster brand loyalty.

3. Engage your visitors’ senses

Let your guests see, touch, hear, or taste your products. The more senses you can engage, the better. Set up as many interactive displays as possible.

4. Stage a competition

Giving away prizes serves two purposes. First, it provides a good excuse to collect visitors’ contact details, which will aid your marketing efforts in the future. Second, offering a desirable prize encourages visitors to think of your brand as generous and fun, two attributes which will increase their loyalty.

5. Be generous with your freebies

Even if they have paid to get in, attendees still tend to think of gifts and merchandise as a bonus or “added extra.” Branded items that they will want to keep, such as fun toys or useful items such as pens and notepads, will remind them of the event long after they get home.

6. Localize the experience

“Always ask yourself whether your event is catering to your local market,” advises the CEO of PickWriters. Do not assume that just because an event was well-received in one city that it will be met with a warm reception in another. This requires a thoughtful approach. For example, you may need to translate written content, including signs, be sensitive to cultural norms regarding dress codes and greetings, and avoid casual references to controversial issues during talks and demonstrations.   

7. Offer a touch of luxury

Make your visitors feel special, and they will look back on your event with fondness. For instance, you could offer a limited number of passes to a VIP area, or sell tickets to a Q&A session. They will tell their friends about the great time they had, which will further improve your brand’s reputation.

8. Showcase your brand alongside others that target your market

Inviting your competitors to an event would be counter-productive, but what about teaming up with a brand that appeals to a similar demographic? In doing so, you’ll attract a broader crowd who will get the opportunity to experience your brand along with well-established favourites.

9. Invite speakers from outside your company to share their knowledge

If you are running a B2B event for professionals, recruit speakers to run workshops or give demonstrations. These should give attendees actionable strategies they can use in their business. Your guests will feel as though their time at your event was well-spent, and will respect your brand for caring about issues that affect them.

Hiring external speakers also equates to free publicity, because they will probably let all their clients and social media contacts know that they are taking part in an event.

10. Recruit enthusiastic, knowledgeable staff  

If even staff are indifferent to your brand and bored by the event, your visitors will notice, and this won’t inspire their trust or loyalty. If possible, send company employees to oversee the event, rather than workers from a PR agency.

11. Make it easy for visitors to share their experiences

Set up a hashtag for your event, and encourage your visitors to use it. Hashtags let your guests share their photos and questions they may have for you. Make sure someone is responsible for responding to social media posts throughout the event; a quick, friendly reply or acknowledgement will generate goodwill. You can also use hashtags to organize contests. For instance, you may run a competition whereby the 100th person to upload a tagged photo of themselves at the event wins a prize.

12. Livestream your event

Reach out to those who can’t get to your event by livestreaming it. Set up a video feed that gives viewers a sense of the event atmosphere. Be sure to broadcast talks, demonstrations, and Q&A sessions. Your viewers will appreciate your efforts, feel engaged with the event, and may direct other people to your stream via social media. Encourage viewers to submit live feedback and questions.

Obtain, and analyze, visitor feedback

Always conduct a post-mortem after the event, using both qualitative and quantitive data. Ask yourself these questions: Did staff receive positive formal feedback during the event? Did visitors share their experience on social media? How many people attended? How many sign-ups or purchases did you get? Overall, did the event live up to your visitors’ expectations?

If you held a conference or B2B event, you could use brief follow-up surveys to encourage attendees to give formal feedback afterwards. Whatever your industry, remember that consumers want to be heard, so give them the chance to tell you what they really thought of your event.

Elisa Abbott is a freelancer whose passion lies in creative writing. She completed a degree in Computer Science and writes about ways to apply machine learning to deal with complex issues. Insights on education, helpful tools and valuable university experiences – she has got you covered ;)

5 Tips For Failsafe Online Event Promotion

All live events begin with an online presence. The majority of companies – 89% by one estimate – utilize some form of online marketing. You also have plenty of approaches, from social media to email newsletters. Diversify your approach to broaden your outreach. Here are some best practices for organizing an event marketing campaign.

1. Don’t Neglect Keywords
Contrary to what many people are saying, SEO is not dead. All online promotional content should be optimized with two to three longtail keywords. The keywords should include an industry term followed by a geo-location. If you’re hosting a tech conference in London, for example, then the keywords would be “tech conference in London,” or “IT conference in London.” Use the Google Keyword Planner to discover lucrative keywords in your niche.

Include your keywords in all written content, including blog posts and in the description of video content. Adhere to the basic SEO rules. Include the keyword or a close variation of it in the title, in at least one H2 title, and enough times in the body of the text to achieve a 5% keyword density.

2. Show Off Your Social Proof
Never heard of social proof? This is online content from your followers that you share with other
customers. This can be a post that you retweet, a testimonial, or a customer’s Instagram pic from a previous event. Social proof shows that other customers and event goers are active brand advocates. Showing off social proof may motivate others to follow suit. Just as you expect followers to spread your content, the reverse is also true.

The easiest way to show social proof is by reposting other people’s post. You can also get more creative and include a video compilation or slideshow of the posts.

3. Use Retargeting Ads Often
Retargeting ads are way underutilized. If you’re unfamiliar, these are ads that are shown to followers that went through a portion of the sales funnel process but fell short of purchasing a ticket. These people expressed some level of initial interest and are more likely to convert if you reach out to them again.

Retargeting ads may be directed towards those who, for example, clicked on the RSVP page link in an email newsletter but did not secure a ticket. The message in the ads should also apply FOMO, or the fear of missing out principle. FOMO are messages that convey a sense of urgency. An example may be “Only 20 tickets left,” or “Ticket discount offer ends in 12 hours.”

4. Get Creative with Ticket Sales
Don’t just set a ticket price and sell them via event page with a purchase link. Look for creative ways to part with them. How else can you sell or give away tickets? Consider these methods:
• Early bird pricing
• Discount for bulk purchases
• Give them away to those who perform a favorable action, such as refering X number of buyers

• Discount pricing for loyalty and VIP members
• Give them away in a social media contest, either as the winning prize or to everyone who participates.

5. Use a Social Media Wall
Online promotion continues even once the event is in progress. Even though you’re no longer selling tickets at this point, you still want to spread social media mentions. This helps spread brand awareness and helps promote any products you may be pushing at the event.

To drive in-event social media discussion, incorporate a social media wall. This is a digital signage that shows social media posts from various networks as they’re posted in real time. Seeing live posts should prompt other attendees to join in and submit their own tweets or Instagram posts. Encourage all posters to include the event hashtag with every posting.

The Web provides so many angles for approaching your event promotion. Achieve optimum results by exploring multiple methods and tweaking your strategy to improve analytics.

Dan McCarthy is an Event Manager at Venueseeker, an event management company based in the UK. Dan has 6 years of event project management under his belt. He has worked on many successful events, and currently, he shares his knowledge by writing on the company blog. Follow him on Twitter @DanCarthy2.

How events can help grow your print business

Before I began my journey with Mitingu, I ran a digital print business. About 8 years ago I had doubts about the longevity of print... how wrong was I ?! Print is the perfect physical communications tool and combined with technology and complimentary digital channels, the only limit to what you can do with it is simply one’s creativity.

There are lots of printers out there that have the technology and skill to make their clients’ communications come alive. The issue is there are far fewer who actually tell their clients and prospects what they can do and how they can help improve marketing ROI and cost efficiencies (via print on demand).

This is where running onsite, local and national events come into their own. It gives the print business the opportunity to inform, add value and raise awareness of what they can do and how they can help.

If you are one of those printers out there that thinks you don’t have the time or budget to organise one event, yet alone a number of regular events, I completely get that because I felt exactly the same! When I finally got round to organising an event (an open house), it opened my eyes to the opportunity. We attracted existing clients and some prospects who until that point we hadn’t managed to have a conversation with. We found out their actual pain points and got the opportunity to demonstrate how we could help them. The event gave us the opportunity to strengthen existing relationships and build new ones.

The great news is that it doesn’t have to cost lots of time and money to organise and manage a professional event for your business.

Mitingu can help printers or any type of business with event marketing, registration and ongoing communications from one platform. Here’s how… 

1. A mobile responsive event registration and marketing site - your branding, your URL..not ours!

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2. Event emails - invitations, booking confirmations, reminders, survey requests...personalised, branded and relevant to each recipient.

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3. Attendee management - plan ahead by seeing who’s coming and what they hope to get out of the event (use the registration form to get valuable information such as that).

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4. Analytics - see important metrics like registrations versus invitations, email response rates and total bookings and revenue (if you’re charging people to attend).

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5. Integrated payments -take card payments online as part of the registration process.

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6. Share on social media - helps to generate registrations and interest in your event.

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7. Check-in - a professional way to check attendees in via an iOS and Android app. Their status is upgraded in the event admin attendee list, so you know who has made it on the day and who hasn't.

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8. Surveys - your chance to collect more valuable attendee data to help you understand their pain points and how you can help them. It's also an opportunity to get their honest feedback on the event which can be used to refine the next event so it's even better! 

Print has a great future, especially if it utilises technology such as web to print and cross media marketing software. 

Events could be one of your business’s biggest opportunities to get the message out there and we’d love to help.

Welcome to the new Mitingu

It’s been over eighteen months since we launched the Mitingu platform and we’re really enjoying the ride (albeit with a few bumps along the way)!

Photo: Priscilla Westra

Test and measure

It was always our intention to focus on the business events market and, on the whole, we’ve been pretty successful keeping to that. From the beginning we decided to offer two options to potential users:

1. Pay as you go - Sign up via the website and start creating events immediately

2. Private/white label - A customised version with no mention of Mitingu

Like any good business coach will tell you to do, we have tested and measured the success of each over the last eighteen months. What we have seen is over 80% of our business (and growing) is coming from our private/white label offering. With that in mind, from August 2016 we stopped offering the pay as you go service to new users (existing clients are not affected by this) and have decided to purely focus on what we now call Mitingu Enterprise.

Say hello to Mitingu Enterprise

We’ve been busy developing this behind the scenes and it’s ready for release! It’s still simple to use as we like to keep things that way, but has a few more bells and whistles to help make your events even better. We also realised when it comes to pricing, it has to be simple too, so we have three pricing options, all flexible and designed to accommodate specific needs.

Here’s a brief introduction to some of the features we’ve added so far:

1. Improved analytics, giving you a better oversight of your events

2. Event accommodation

• Manage capacity and allocation

• Help your attendees choose the right hotel by providing information as part of the registration process

3. See which breakout sessions and workshops are the most popular and manage allocation and capacity accordingly

4. Pre-registrations: Gauge interest and manage invitations for limited space events

5. Incomplete registrations: View and contact attendees with incomplete registrations to encourage them to complete their registration

6. Reduce form abandonment with intelligent single or multi-page registration forms and surveys

7. Enhanced tagging and filters, personalise and segment your communications

8. Multi-lingual event sites and communications

Events and attendees from all over the world? No problem, with Mitingu you can quickly and easily upload translations for one or as many languages as you need at the same time, This allows the delegate  to decide which language they would prefer to register and receive the subsequent event communications in.

At Mitingu, we are all about providing our clients with “their” event management platform. A place where they can create and manage great looking, branded and multi lingual event sites as well as  communications, whilst collecting information about their clients and prospects that they can use to improve event experience and build long lasting business relationships.

If you would like to take a look at the all new Mitingu then we’d love to show you. No commitment necessary, but good honest feedback essential! Get in touch with us here or email hello@mitingu.com and we’ll set something set up. Our standard demo takes no longer than 20 minutes unless you want it to.

Event communications...make them personal

It’s widely accepted that creating a personalised event experience that is relevant to the attendee helps build engagement and strengthens business relationships. However, despite these obvious benefits, there are still a large number of events that continue to use a generic, one size fits all approach.

We realise that a personalised experience covers many different aspects of the event and for that reason we are focusing on personalised communications.

At first glance, it might seem pretty obvious what we mean by personalised.

To us, personalised means a lot more than just using someone’s first name, company name or job title. They are important, but if a message is personalised and dynamic based on an individual attendee’s interests, preferences, choice of breakout session etc, it adds far more value and makes them feel special (Because everyone needs to be loved). 

Q: How do you achieve the personalisation?

A: By using a platform that is built to understand the need for usable and intelligent data. It should provide a simple admin and attendee pathway to capture and present the data in context and be relevant at every communication point. That is what Mitingu gives to both the event organiser and attendee.

Here’s a couple of examples of how adding a simple personalised element to an event reminder email can work.

Why it’s important to get it right

Before we continue, it’s important to emphasise that if you are planning to use personalised communications for your event, it’s important to get them right. Here’s an example that didn’t work well...

I recently registered to attend an event and it gave me two registration options:

1. Attend in person

2. Attend via a live web stream

I chose the second option. All good so far, but when I was taken to the "thank you for registering page", it gave me details on the event as if I was attending in person. The automated "thanks for registering email" also suggested that I was attending in person. I have to say I was questioning myself, so I double checked to make sure my registration was for the live web stream only, it was!

So, my first piece of engagement with that event wasn’t fantastic and you know what they say about making first impressions count!

Planning your communications

Depending on the size and nature of your event there are opportunities to engage with your attendees before, during and after. Planning and scheduling your event communications means that the whole process can be automated from the first touch point (perhaps a Save the date email), to the final post event message, or even ongoing marketing communications.

The beauty of planning and scheduling is that once it’s done then it will look after itself. The right messages will go to the right people at the right time.

Just some of the personalised messages you could send

Below are just some of the messages that you could include in your event communications strategy. They should all be personalised, using a combination of what you already know and the data collected during the journey to create relevant and engaging messages. Where applicable, you could also include attendee specific agendas, menus, accommodation details and more.

Before the event:

• Save the date
• Invitation
• Invitation reminder
• Booking confirmation
• Event updates and news
• Event reminders with attachments

During the event:

• News on the day
• Workshop/breakout session reminders
• Quick survey feedback requests
• Local places to eat and visit (if the event is across a number of days)

After the event:

• Event summary with presentation slides
• Event statistics
• Invitation to attend next event
• Ongoing marketing communications

Mitingu makes it easy for you to build and schedule all your personalised event communications from one platform. If you would like to see how then please contact us hello@mitingu.com and we'll happily schedule a demo to show you how they could work for your events.

4 activities to help you deliver successful events

The majority of people do not run or attend an event without having a good idea about what they want to achieve or what they want to take away from it.

The process of engagement and achieving mutual objectives starts with the very first piece of event communication; save the date or invitation emails for example.

We think there are four key activities to consider:

1. Give information

2. Get information

3. Use information

4. Stay on brand

1. Giving the right information

Clean, accurate data is the key. We've said it before and we'll say it again, Information is Gold Dust! Make sure the data you are using is up to date, it shows attention to detail and that you’ve taken the time to think about it.

Good data enables you to tailor your communications, even if you only know my name and company name then use it, I’ll appreciate it (I’m easily pleased!).

The event registration process gives you the perfect opportunity to gain valuable information about the individual attendee. Once you have information, such as their specific topics of interest, where they travel from, dietary requirements etc then it’s really important to include this in your ongoing communications before, during and after the event.

The more information you collect the more tailored your communications can be. If they are regular attendees of other events you run, that information should also be used. Mitingu enables tailored communications which evolve with every piece of data you collect, helping you enhance your attendee’s experience as well as building and strengthening engagement and relationships. Not using the data you collect is such a missed opportunity, knowledge is power after all and showing you know your attendees will leave a lasting impression, no one wants to feel like a number.

2. Getting the right information

I don’t think I’m on my own here when I say that I really dislike filling out long registration forms that are asking me questions that have no relevance to me; I’ve told you I’m driving to the event, so there is no need to ask me my flight number and so on.

Intelligent registration is the way forward! Only show me questions that are relevant to me, either based on what you already know or how I have answered previous questions upon registration. This means some questions will only appear based on how I have answered a previous question ('Show me you know me'). Make sure the form does not look daunting and time-consuming when I first land on it.  My point here is that registration forms are not ‘one size fits all’ and should be the right length for each individual attendee whilst only collecting information that is relevant to them.

Tailoring registration forms makes completing them quicker, easier and continues to build on the good feeling they have about attending the event.

3. Using the information

A few years ago I attended a Xerox event, the event registration process has always stuck in my mind, amongst other questions like my dietary preferences, they asked the following:

     i.        Which breakout seminar topic I was most interested in

    ii.        They had a prize draw at the event and asked me which prize I would like most

All the follow up emails I received from that point on used that information in both text and imagery, it kept me engaged and reminded me of why I wanted to attend. On a lighter note, it meant that any prize I may have been lucky enough to win (I didn’t!) was something that I would like and more importantly associate with the good event experience that Xerox had provided.

So, if you use information taken before (via a registration process), during and after (via feedback surveys) and tailor it to the attendee, that will build attendee engagement and give event organisers meaningful statistics and reports that will enable them to measure the true return on investment, success of the event and give them valuable insight on where future events could be even better.

4. Staying on brand

Staying on brand, whether that is the specific event brand, your business brand or a combination of both is another key factor. The attendee should immediately associate all communications and registration site with your event and your business.

As we say at Mitingu, it’s your event not ours!

It will not come as a major shock to hear that Mitingu can help you with all of the above, so if you would like to know more we’d love to hear from you.

‘Show me you know me’ why personalisation is a great idea for your event

A big driver for us when we created Mitingu was to make personalisation a key feature in the platform. Having worked in print and digital marketing for over 20 years, I have seen the positive impact that personalised communications have on response rates and ultimately a client’s bottom line.

These two quotes highlight our reasons for making this such an important feature of Mitingu’s offering to users...

“74% of online consumers get frustrated when content (e.g. offers, ads, promotions) appears that has nothing to do with their interests.” Janrain & Harris Interactive

“Personalized emails improve click-through rates by an average of 14% and conversion rates by 10%.” Aberdeen

Personalisation has to be a whole lot more than just “Hi Firstname”! Of course that’s important, but so is the content. For example; if you are running a conference on marketing communications with slots featuring on digital, print and multi-channel and you already know that I have a particular interest in print, then my invitation and event site content should be tailored to focus on that. It’s far more likely to get my attention and encourage me to register for the event. 

Once registered, I’ve given the organiser a whole lot more information about me, so subsequent communications should be tailored to what they know. For example. They know my address, so could include personalised travel instructions to the venue. They may also know my dietary requirements, so it could be tailored to and include a food menu specific to them. It engages with me and shows that the organiser is taking an interest in me as an individual and will cater specifically for me. It makes me feel special and the event experience has kicked off on a really positive note weeks ahead of the actual event.

We are passionate about promoting the correct use of personalisation across event sites and email communications. We’d love to show you how.

If you’re already a Mitingu user or would love to find out more, then contact me direct greg@mitingu.com and I’ll gladly walk you through how easy to set up it is and how it can make your events even better.

Zero to hero #2

Last month we promised you a bare all monthly post about our journey as a start up and how we've targeted £20k a month by March 2016. I'll be honest, right now that seems a big number, but we've always aimed big.

October 2015 saw us invoice circa £1500 so you can see that we have some real hard work ahead of us! The good news is that we picked up a new white label account and had six new pay as you go accounts. I know Eventbrite won't be quaking in their boots just yet, but give us a chance!

As I previously mentioned, all three partners of Mitingu have day jobs to pay for everyday life and to invest in Mitingu so our talented development team are well looked after and get rewarded for their amazing work. That does present a bit of a challenge because it means the hours we put into our business comes after a full days graft at someone else's. The only thing I have to say about that is that it's a whole lot easier when you're as passionate about Mitingu as we are and have great belief in it as a product. Also having an understanding family and friends helps enormously. They put up with seeing less of us during this time, their support,  encouragement and faith in Mitingu is invaluable. 

 

What we tried last month and what the results were like

Networking

Last month, we went to our first ever networking event. I have to say that it was surprisingly good! We made some really useful contacts and it was an education listening to how different people adopt different angles on promoting their business. The upshot of it was that we are now talking to an event management agency who are interested in the white label platform for a number of their corporate clients. We'll definitely be doing that again! 

Emails

We haven't got out as many as we'd like. The results we get from emails are generally really good, so we know it's a channel that's worth pursuing. To make us stick to it I will set a minimum target of 100 (we prefer to research and target rather than buy lists) personalised emails sent out by the middle of December 2015.

We have a number of active prospects from previous email sends, so we know it is worth doing.

Face to face meetings

These are my personal favourite, but right now we are limited to early morning/evenings. The good news nowadays, with dynamic and flexible working becoming more and more accepted as business are seeing the benefits of allowing staff flexibility in structuring their working week, is that we are still managing to get out and meet people.

Face to face meetings give us the chance to properly engage and build rapport with prospective or existing clients. I've always enjoyed business development so that's probably why it's my favourite method of engaging with clients. It's always much easier to gauge the level of interest and when a decision will be made from meeting them in person.

Online demos

We've had some interest from the US and Canada this month, so the only tenable way of demoing Mitingu is via the web. It's a great way of showcasing our product, but does have limitations as it's a bit tricky sometimes to gauge interest if you're not sitting in the same room.

That said, we'll persevere with them as we have won business from online demos in the past and I'm sure if we fine tune our approach, we'll win lots more.

Social media and blog posts

We go for the quality and not quantity approach mainly as we've not had as much time as we'd like to devote to Twitter and LinkedIn in particular.  The posts and tweets we have put out there have been well received and it's definitely something we will continue as it obviously helps to get our name out there and shows we have real passion for the events industry, marketing and start ups.

The most important thing is for us to stay passionate, enthusiastic and together as a team. We meet and talk regularly which helps us stay connected and keep on track. We are ready to take Mitingu to the events industry and know that we can make a positive impact.

Our message to any other start ups or in fact anyone at all reading this is to keep the faith and never give up!

5 things to get right when choosing event registration software

Choosing the right event registration software can be a tough ask. There are so many providers that it's difficult to evaluate them all.

To back this up, here's an extract from an enquiry Mitingu had in a couple of days ago:

".....frankly I am overwhelmed by the number of companies  that are doing this or similar stuff."

There are some things which are a given for pretty much all of the platforms out there such as:

• take payments online;
• send out confirmation emails and tickets;
• editor to enter content about the event;
• registration form builder;
• registration widget or buttons to embed on external websites.

Taking that into account and to help you make the right decision, we've put some suggestions together that could help you arrive there.

 

1. Branding

If you've gone through the painstaking, but rewarding process of organising an event, including promotional material and event branding, then why wouldn't you want your registration site, emails and tickets to carry on that theme?. Choosing a platform that allows you to brand the event site and emails is definitely a good choice.

It's not just about branding the look and feel either. The domain name that your site sits on and the email from address are equally as important. Using your own domain name ties everything up neatly and keeps the event registration site and emails on brand.

 

2. Data

Collecting and storing the right data on your attendees lets you communicate your event messages in a targeted and relevant way. Having an intelligent registration form builder that gives you the ability to show or hide questions based on what you already know about an attendee (registration type, stored preferences or how they have answered a previous question) keeps it relevant to them and speeds up the registration process with shorter forms.

It also helps you build a profile of the attendee that can be used for future events or general marketing activities.

Storing the data securely is an essential for most organisations. Mitingu's data is securely hosted in the UK across multiple sites with ISO27001 certification and PCI/DSS compliance.

 

3. The right message to the right person

Email inboxes are pretty much maxed out nowadays, so it's important that your event messages arrive to the right person with the right message before, during and after the event.

It's easy to do that with segmentation. If someone has registered for your event, then they don't want to receive a reminder email asking them to register. In a similar way, someone who has registered and marked their dietary preferences as "vegetarian" doesn't want to receive a menu with lots of non-vegetarian (if that's a word!) choices.

So, choose a system that not only lets you send out emails based on where they are in the registration process (not registered, registered, declined, checked-in etc), but also lets you segment further based on their preferences. We all like a one to one conversation!

 

4. An intelligent check-in

Checking an attendee in doesn't just have to be about scanning or search and swiping them in. You've collected information about them on registration, so why not make the check-in process a more personalised experience?

Mitingu's check-in app called Greet Desk not only checks attendees in, but also gives the door staff on screen prompts relevant to the attendee. For example, Joe is a VIP and he arrives at the event, is scanned in and the member of staff checking him in gets an onscreen prompt to show him to the VIP reception area. It's simple, but a nice touch.

5. The highest level of support

Most event registration platforms are designed so it's quick and easy for an organiser to set up their registration page or site. Mitingu can certainly offer that as well as giving the organiser the ability to create a bespoke event site with multiple pages and custom branding.

A great support site with the ability to raise online tickets is a must. In addition to that, it's essential to be able to speak to someone or even jump on a screen share to get an answer to a question. We think great customer service not only gives you loyal customers, but great advocates who'll recommend your business when they can.

Our support team and I regularly look over clients' event sites and make recommendations where we think something could maybe look better, or be more effectively communicated. We only offer recommendations as we appreciate a lot of look and feel is subjective, but we've never had any complaints about going the extra mile.

If you think we've missed some important items then please add to them in the comments section below. We'll respond to every one of them and any feedback is good feedback.

Proud to be different

What makes mitingu different?

There is a huge selection of event registration systems out there so it’s a perfectly valid question. We’ve done our homework we know who the main players are and we know there are already excellent platforms out there, but we believe mitingu offers something different, something that helps event organisers get real value from attendee data, generate interest and ultimately, drive sales...

We’ve picked out the top four things that make us different…

1.      Happy customers – Great customer service, We live and breathe it. Our passion is to help our clients deliver great events and the registration and communications process is critical to that. We have a fully loaded support site, but we’ll go much further than that. We make it our business help wherever we can. 

”Greg is clearly a man passionate about the business he has created as well as the experience of customers who use his product. I organised an event using mitingu and received an unsolicited (but most welcome) email from Greg suggesting changes that would make the event registration on my website more user friendly. He even offered to talk me through how to make the changes. Now THAT is good customer service. Thanks Greg” HighStreetLawyer.com

2.    Data is gold - we recognise that collecting, storing and using data is key tool to driving more sales through personalised messages, business proposals etc. The more you know about someone, the more likely you are to hit one of their touch points, build a relationship and ultimately do business with them. Our intelligent forms display relevant questions to the attendee and hide others that are not, tag an attendee based on how they respond and use this information to tailor follow up communications before, during and after the event. Our CRM system securely stores all contact information, across all events.

”Simple and intelligent platform, the auto-tagging feature allows us to get the right information to specific attendees with great ease.” LUSH

3.      Connected to your brand - whilst we are obviously more than happy for you to display our logo and url on your event site, we appreciate that most businesses will want attendees to see their branding, not ours. This is why all our Pro and White Label accounts have this option as standard. Create event sites and emails with your design and branding and url, ensuing your attendees are connecting with your brand.

4.        Simplicity - there are lots of pieces of software out there that are crammed with features that most of us will never use. mitingu has some great features that enables event organisers create simple or comprehensive event sites. The key to it is making it as simple as possible to use. This is key for our business and constantly evolving, we work hard to ensure our site doesn’t get ‘too busy’ or complicated. Our User Experience (UX) is hugely important to us, We listen! Research and customer feedback helps us make our platform even better.

I could easily go on and on with other reasons, but we like action, so why don’t you put us to the test? Create a mitingu account and make your events fly, we’ll be with you all the way.