Event registration - Out-of-the-box or custom build?

A custom event registration site is built to your specifications including the design and functionality.

Depending on which event registration platform you are using, an out-of-the-box site is normally created from a template on your event registration software that can be customised to a greater or lesser extent. The minimum customisation could simply be adding a logo, while a more advanced customisation could include the logo, layout, fonts and colour scheme - nearly a custom site, but with the bonus that it utilises tied and tested functionality.

There are a few factors that come into play when you’re making that decision.

1. Time
2. Budget
3. Infrastructure & support
4. Frequency

1. Time

How long have you got?

Depending on the size of the event, the amount of content, and the required functionality, a custom event website is likely to take weeks to build. If it includes email communications (even if it's just an integration with a platform like Mailchimp), analytics and database management, it will add more time, complexity, and cost.

A simple out-of-the-box site could be built in under an hour! A more complex site that is heavy on content, with personalisation and filters should take no more than a couple of days. Most out-of-the-box solutions also have built-in email communications, analytics and delegate management functionality.

2. Budget

How much have you got?

When it comes to building a custom website with specific functionality, pretty much anything is possible. I'll qualify that by adding in that it depends how deep your pockets are. Custom sites can get expensive even if you have provided a clear brief and agreed on the scope of the build.

An out-of-the-box event site will almost always cost less than a custom site. There is normally an upfront outlay that includes customising and branding templates and then a usage cost (some charge per registration, some, like us, charge a monthly licence). You don't have to account for additional costs such as hosting and support because they are included with your event registration software (see item 3 below).

3. Infrastructure & Support

If you've commissioned a business to build a custom site, they may factor in hosting and support but it will be an additional cost and will need to fit with your requirements.

If they haven't, it will fall on you to source a secure hosting environment with adequate levels of support.

Event registration software comes with secure hosting and full support to make sure your site is always available. Regular security updates and testing are carried out to make sure your attendee data is secure.

4. Frequency

Is this event a one-off or part of a series? Do you run events all through the year?

Custom-built sites could get really expensive and time-consuming if you run lots of events throughout the year, even if you're using the same or a similar theme.

If you run your events through a dedicated events platform, you could have a choice of branded templates and set up a new event in minutes. Most have copy event functions too, making it possible to generate a new event at the click of a button.

In summary...

Custom sites - you could get exactly what you want, but it comes with a hefty price tag and a much longer timeline. It's super important to get your brief and requirements agreed upfront or it could get even more expensive.

Out of the box - you'll have to make some small compromises on the look and feel, but will benefit from a lower price tag and a much quicker time to get your event sites live. You won't have to worry about technical stuff like servers and support and can utilise a number of existing functions that have been tried and tested.

One last thing, how does an almost custom site sound but with all the benefits an out-of-the-box solution brings? That is something we can definitely help with!

5 Simple Steps to Creating a Great Event Website

The event website is your event’s shop window to the world.

If you haven’t sent a potential delegate an email promoting your event and the site, this could be the first impression they get of your event. You may have a lot of information that you need to get across which can often dissuade visitors. So what makes a great event website? These are our 5 simple steps;

1. Attractive, clean, clear event webpage

Web design trends are focused on the minimalistic look and feel, which is a long way from what event websites just a few years ago looked like. A number of event sites still follow the old-school event marketing techniques where everything on the page is fighting for attention. What ends up happening is nothing stands out. Creating a clean-looking webpage with all the key event details upfront, along with concise copy as to what the attendee can expect is essentially all that’s needed to give a great first impression.

2. Simple Navigation

With this being said about over-the-top content, content that relates to your audience and the event theme or topic is an asset that you should utilize, perhaps not on the main event page. Include simple navigation that either takes visitors to another page within your event site or links back to your main website where people can find out more about your brand. Just remember if you’re taking potential registrants away from your event website, to include a call to action at the end of your related content in order to get them back to your event website to register.

3. A strong proposition

So many events fail to provide a proposition that clearly lays out the purpose and value to the delegate without simply pushing your event key messaging out there. Planning a successful event starts way before you put the content on the website with your target delegate. Articulating why they should care about your event needs to come through loud and clear. You’ll find that with a strong proposition a delegate is more likely to buy into the event.

4. A clear call to action

The registration price (if applicable) shouldn't be hidden in copy or found on a separate page. Registration options and pricing should be accompanied by a clear call to action to register.

5. User-friendly registration form

Well done! You’re doing all the right things to get your website visitors to the registration page. If you’re noticing a drop-off from here, revisit your registration form.

• Does it take longer than 90 seconds to complete?

• Have you marked every field, even the ‘nice-to-know’ questions, as mandatory?

• Are you asking too much?

If you've answered yes to these questions, then it’s almost certainly your registration form discouraging visitors to register.

The only old-school technique (that was clearly ignored in previous years by some event websites) is KISS - “keep it simple,stupid” or “keep it short and simple” if you’d rather skip the insult!

Creating event websites can be a big task depending on whether you are creating your own template, attempting to personalise a pre-made template, or even instructing a designer. Our philosophy is to keep the things that need to be simple, simple.

"Interesting" chat down the pub

The first 15 minutes of chat whilst I’m down the local on a Friday night is the very short window of time when my friends and I talk sensible stuff.

The longer we’re in there, the more likely it is that the conversations will go just about everywhere and anywhere.

None of my mates work in the software industry, so it’s always a bit of a challenge how I explain what Mitingu is in as few words as possible without boring them onto the next pint.

Whilst they’re pretending to be interested they normally ask “What does Mitingu do?”

Basically, it creates event sites that allow people to say that they are going to an event. It then sends personalised emails like reminders or event updates. A bit like when they register to go to Glastonbury (the world famous music festival, not the town) for their tickets and then get reminder and update emails. The only difference being that Mitingu focuses purely on business events.

That’s normally where I leave it. Eyes are glazing over and there’s much more interest in the guest ale that’s on that week.

Let's talk about you

You wouldn’t drive around in a Mercedes with a Ford badge would you?

There’s a number of legitimate (and legal) reasons for not doing so, one of them being it’s really confusing to the outside world.

Ok, it’s a bit of a far fetched example, but hopefully you get my drift that the branding is important and keeping on brand makes a difference. We then get to the next question…

Why would you run an event registration page/site diluting your brand with someone else’s?

There are of course some valid reasons for doing so, such as if you’re running a joint event with a partner business. However, if it’s your company’s event then why wouldn’t you want the first event touch point be all about your branding? Not the software provider’s logo, URL or one of those nasty “powered by” tag lines. They are all about the software provider and not you.

Here’s the bit about why you should use white label event software to manage all of your company’s events! Like many event software start ups, we set out on a path to be the “go to” provider for event registration and comms. Reality and common sense prevailed and we decided to focus our efforts on providing a white label solution specifically for the business events sector.

It gives a great impression about your business both internally and externally if you are using your “own” events software. That’s what white label gives you, your own software, minus the cost and resource to develop, maintain and support it (that’s where we come in).

Your brand is at the centre of everything we do. Not a Mitingu logo or “powered by” in sight… your domain and branding aligned with your brand guidelines.

How much does it cost? At the risk of sounding like a politician unable to give a straight answer, we’d like to think it’s more a case of what it could generate in terms of increased brand awareness, event attendees aligned to your brand and ultimately more business for you as a result. But a more direct answer is the cost is aligned to your requirements, making it cost effective whatever the weather!

Find out more about our white label here and let’s start talking about you.

6 New Ideas on How to Engage Attendees on Your Next Event

Event marketing is a seriously powerful tool for all marketers. Various reports estimate that Millennials will account for 75% of the UK workforce in ten years and that they will spend around half a million pounds on live events. As you can see, events are a quite a thing nowadays and they will only become more popular in future. But, what is a number one priority of events? Well, one of the most important aspects of events is the engagement. It’s really important to keep your attendees engaged. And people are always looking for new ways to keep the folks engaged at an event. So, let’s take a look at fresh 8 ideas that deal with engagement.

Social photo booths

Do you know what a social photo booth is? Well, have one at your event and you will see tons of photos appear online and they all ‘advertise’ your event. Social photo booths allow attendees to take photos, videos and even create GIFs. They can share those photos on their social media accounts. However, the stuff they share will be branded. And guess whose brand that will be?

Modernise everything

In the world of marketing, it’s all about standing out from the rest. One way to stand out is to do things differently than the competition. Forget the old ways and invest in event software. There is specialised software nowadays that will not only make life easier for you but it will also amaze your attendees. There are apps that provide you with most of the dull work such as sending out invites, messages and even providing analytics. You will look more professional and your attendees will see something they never saw before. In turn, that will make them want to see more. It combines beautiful and useful.

Comparison wall

By introducing comparison wall at your events, you will find out what your attendees deem to be important. These walls can be used for anything and everything. They can be used for your attendees to have fun so this could also count as a corporate event entertainment idea but you can also be a bit sly and elicit important info from the attendees. Say that you want to figure out what their event must-haves are. Just put messaging style clouds and start each one with ‘My ideal event must have…’ This is a great way to find out what your event lacks and what you might have even overlooked.

Campfire

Would you be open to the idea of starting a campfire at your event? Don’t worry, it’s not literally a campfire. Look, the times of speakers and rooms full of people listening to one person all the time have passed. You have to invest in new speaking formats to spice things up. For example, a campfire session is a good idea. These are led by a facilitator who runs the discussion with one or more experts. Each session should last somewhere around 30 minutes. These sessions feel more real and they are more engaging.

Live performance

Playing people’s favourite tunes over the speakers is okay. However, having a band fire things up brings your event to a whole another level. These live performances provide your attendees with a chance to jive to the music and enjoy the atmosphere. With live performances, the atmosphere is always great and more authentic. Especially when compared to YouTube over speakers and ads constantly interrupting playlists. When you get your attendees immersed in a throwback to their favourite songs, their energy will stay high and you will keep them engaged for longer periods of time.

Fun contests

People are competitive by nature. So, a little bit of friendly competition can light up the atmosphere quickly. Your event will be electrified if you introduce fun competitions like scavenger hunts or pub quizzes. Make the competition about your event’s theme. However, you have to make sure it isn’t boring. It isn’t all strictly business. Contest should be fun but you should also remember that the aim here is to promote your brand. On top of that, there are awesome apps out there that let attendees answer questions from their smart devices and they also get to see their answers on screen in real time. Impressive, right?

Conclusion

 You have to keep things fresh if you want to be better than the rest. Always look for innovative ways to boost your events. Remember that your rivals won’t sleep on all the novelties in the world of event marketing. Make sure that you don’t fall asleep too. So, go over these ideas once again and give them a go as soon as an opportunity arises. You won’t regret it and your attendees will appreciate your effort.

6 reasons to make business events accountable

Making events an accountable part of the sales cycle and culture has always been an issue for businesses. Believing any opportunity to meet customers or partners face-to-face, or bring employees together at a corporate event has always ‘felt’ like the correct thing to do. Time and time again budget holders were left questioning and unable to answer what the return was. The set up, management, delivery and measurement so often fell short of being properly planned and integrated into wider internal and external customer sales and experience strategies. But that is all changing.

There is now a growing recognition and a desire amongst corporate event managers and other lines of business (sales, marketing, procurement, finance, HR teams etc.) to be much smarter in the way that events are run, and how they can prove accountability to the business. Here’s why:

1. Businesses need to differentiate to win. Real world face-to-face interactions (via your events) allow these points of differentiation to be delivered, experienced, captured and capitalised upon.

2. Events can contribute significantly to the overall experience and perception customers, partners and employees have of your brand. By being joined up with business and sales objectives events become an integral part of their company’s purpose and accelerate opportunity and belief.

3. Without a strategy you're committed to and a plan to deliver against it, you are vulnerable. Knowing why, how and when you need to run an event will ensure it provides and delivers value to all.

4. The customer is at the heart of everything. Successful events are not run by a siloed department. They are an integral part of the sales cycle and experience process. The face-to-face opportunity events provide has relevance to every part of your business.

5. First class experience is expected as default. Providing a personalised experience to each delegate individually from the very first communication is paramount. The more you can demonstrate you understand their needs and preferences, the more relevant you will be to them and the greater their desire to engage and attend. You can also serve them better too.

6. Technology is an enabler. The right event management platform will enable your business to set-up and deploy an event in a fraction of the time and at a fraction of the cost by anyone, at any time, anywhere in the world. Intuitive to use, aligning to your brand for a seamless look and feel and providing relevant data and insight to enable you to deliver a great delegate experience on any device, pre event, during the event and post event, should be the basic criteria.

By aligning to business strategy, applying good planning skills, integrating with other business activities and colleagues and using the right technology tools and applications, any event can now feed both the attendee and the business with richer and more valuable experiences and outcomes. All of which can be measured and reported more accurately and effectively than ever before.

Tool up to win

Event managers that have a good understanding of their organization’s purpose and strategy will be better placed to make lasting and valuable contributions to the sales and experience effort and ensure all future events are correctly funded and attended.

Choosing and using the right event management technology to bring it all together, attract the right delegates and remove the uncertainty of event accountability is time worth investing. A simple gap analysis of how you currently run events versus how you must plan and run events in the future is a critical first step. With that knowledge, there is only ever likely to be a limited number of event management platforms and applications capable of meeting your needs. We understand that and this is why we built Mitingu.

Welcome to the new Mitingu

It’s been over eighteen months since we launched the Mitingu platform and we’re really enjoying the ride (albeit with a few bumps along the way)!

Photo: Priscilla Westra

Test and measure

It was always our intention to focus on the business events market and, on the whole, we’ve been pretty successful keeping to that. From the beginning we decided to offer two options to potential users:

1. Pay as you go - Sign up via the website and start creating events immediately

2. Private/white label - A customised version with no mention of Mitingu

Like any good business coach will tell you to do, we have tested and measured the success of each over the last eighteen months. What we have seen is over 80% of our business (and growing) is coming from our private/white label offering. With that in mind, from August 2016 we stopped offering the pay as you go service to new users (existing clients are not affected by this) and have decided to purely focus on what we now call Mitingu Enterprise.

Say hello to Mitingu Enterprise

We’ve been busy developing this behind the scenes and it’s ready for release! It’s still simple to use as we like to keep things that way, but has a few more bells and whistles to help make your events even better. We also realised when it comes to pricing, it has to be simple too, so we have three pricing options, all flexible and designed to accommodate specific needs.

Here’s a brief introduction to some of the features we’ve added so far:

1. Improved analytics, giving you a better oversight of your events

2. Event accommodation

• Manage capacity and allocation

• Help your attendees choose the right hotel by providing information as part of the registration process

3. See which breakout sessions and workshops are the most popular and manage allocation and capacity accordingly

4. Pre-registrations: Gauge interest and manage invitations for limited space events

5. Incomplete registrations: View and contact attendees with incomplete registrations to encourage them to complete their registration

6. Reduce form abandonment with intelligent single or multi-page registration forms and surveys

7. Enhanced tagging and filters, personalise and segment your communications

8. Multi-lingual event sites and communications

Events and attendees from all over the world? No problem, with Mitingu you can quickly and easily upload translations for one or as many languages as you need at the same time, This allows the delegate  to decide which language they would prefer to register and receive the subsequent event communications in.

At Mitingu, we are all about providing our clients with “their” event management platform. A place where they can create and manage great looking, branded and multi lingual event sites as well as  communications, whilst collecting information about their clients and prospects that they can use to improve event experience and build long lasting business relationships.

If you would like to take a look at the all new Mitingu then we’d love to show you. No commitment necessary, but good honest feedback essential! Get in touch with us here or email hello@mitingu.com and we’ll set something set up. Our standard demo takes no longer than 20 minutes unless you want it to.

Event communications...make them personal

It’s widely accepted that creating a personalised event experience that is relevant to the attendee helps build engagement and strengthens business relationships. However, despite these obvious benefits, there are still a large number of events that continue to use a generic, one size fits all approach.

We realise that a personalised experience covers many different aspects of the event and for that reason we are focusing on personalised communications.

At first glance, it might seem pretty obvious what we mean by personalised.

To us, personalised means a lot more than just using someone’s first name, company name or job title. They are important, but if a message is personalised and dynamic based on an individual attendee’s interests, preferences, choice of breakout session etc, it adds far more value and makes them feel special (Because everyone needs to be loved). 

Q: How do you achieve the personalisation?

A: By using a platform that is built to understand the need for usable and intelligent data. It should provide a simple admin and attendee pathway to capture and present the data in context and be relevant at every communication point. That is what Mitingu gives to both the event organiser and attendee.

Here’s a couple of examples of how adding a simple personalised element to an event reminder email can work.

Why it’s important to get it right

Before we continue, it’s important to emphasise that if you are planning to use personalised communications for your event, it’s important to get them right. Here’s an example that didn’t work well...

I recently registered to attend an event and it gave me two registration options:

1. Attend in person

2. Attend via a live web stream

I chose the second option. All good so far, but when I was taken to the "thank you for registering page", it gave me details on the event as if I was attending in person. The automated "thanks for registering email" also suggested that I was attending in person. I have to say I was questioning myself, so I double checked to make sure my registration was for the live web stream only, it was!

So, my first piece of engagement with that event wasn’t fantastic and you know what they say about making first impressions count!

Planning your communications

Depending on the size and nature of your event there are opportunities to engage with your attendees before, during and after. Planning and scheduling your event communications means that the whole process can be automated from the first touch point (perhaps a Save the date email), to the final post event message, or even ongoing marketing communications.

The beauty of planning and scheduling is that once it’s done then it will look after itself. The right messages will go to the right people at the right time.

Just some of the personalised messages you could send

Below are just some of the messages that you could include in your event communications strategy. They should all be personalised, using a combination of what you already know and the data collected during the journey to create relevant and engaging messages. Where applicable, you could also include attendee specific agendas, menus, accommodation details and more.

Before the event:

• Save the date
• Invitation
• Invitation reminder
• Booking confirmation
• Event updates and news
• Event reminders with attachments

During the event:

• News on the day
• Workshop/breakout session reminders
• Quick survey feedback requests
• Local places to eat and visit (if the event is across a number of days)

After the event:

• Event summary with presentation slides
• Event statistics
• Invitation to attend next event
• Ongoing marketing communications

Mitingu makes it easy for you to build and schedule all your personalised event communications from one platform. If you would like to see how then please contact us hello@mitingu.com and we'll happily schedule a demo to show you how they could work for your events.

4 activities to help you deliver successful events

The majority of people do not run or attend an event without having a good idea about what they want to achieve or what they want to take away from it.

The process of engagement and achieving mutual objectives starts with the very first piece of event communication; save the date or invitation emails for example.

We think there are four key activities to consider:

1. Give information

2. Get information

3. Use information

4. Stay on brand

1. Giving the right information

Clean, accurate data is the key. We've said it before and we'll say it again, Information is Gold Dust! Make sure the data you are using is up to date, it shows attention to detail and that you’ve taken the time to think about it.

Good data enables you to tailor your communications, even if you only know my name and company name then use it, I’ll appreciate it (I’m easily pleased!).

The event registration process gives you the perfect opportunity to gain valuable information about the individual attendee. Once you have information, such as their specific topics of interest, where they travel from, dietary requirements etc then it’s really important to include this in your ongoing communications before, during and after the event.

The more information you collect the more tailored your communications can be. If they are regular attendees of other events you run, that information should also be used. Mitingu enables tailored communications which evolve with every piece of data you collect, helping you enhance your attendee’s experience as well as building and strengthening engagement and relationships. Not using the data you collect is such a missed opportunity, knowledge is power after all and showing you know your attendees will leave a lasting impression, no one wants to feel like a number.

2. Getting the right information

I don’t think I’m on my own here when I say that I really dislike filling out long registration forms that are asking me questions that have no relevance to me; I’ve told you I’m driving to the event, so there is no need to ask me my flight number and so on.

Intelligent registration is the way forward! Only show me questions that are relevant to me, either based on what you already know or how I have answered previous questions upon registration. This means some questions will only appear based on how I have answered a previous question ('Show me you know me'). Make sure the form does not look daunting and time-consuming when I first land on it.  My point here is that registration forms are not ‘one size fits all’ and should be the right length for each individual attendee whilst only collecting information that is relevant to them.

Tailoring registration forms makes completing them quicker, easier and continues to build on the good feeling they have about attending the event.

3. Using the information

A few years ago I attended a Xerox event, the event registration process has always stuck in my mind, amongst other questions like my dietary preferences, they asked the following:

     i.        Which breakout seminar topic I was most interested in

    ii.        They had a prize draw at the event and asked me which prize I would like most

All the follow up emails I received from that point on used that information in both text and imagery, it kept me engaged and reminded me of why I wanted to attend. On a lighter note, it meant that any prize I may have been lucky enough to win (I didn’t!) was something that I would like and more importantly associate with the good event experience that Xerox had provided.

So, if you use information taken before (via a registration process), during and after (via feedback surveys) and tailor it to the attendee, that will build attendee engagement and give event organisers meaningful statistics and reports that will enable them to measure the true return on investment, success of the event and give them valuable insight on where future events could be even better.

4. Staying on brand

Staying on brand, whether that is the specific event brand, your business brand or a combination of both is another key factor. The attendee should immediately associate all communications and registration site with your event and your business.

As we say at Mitingu, it’s your event not ours!

It will not come as a major shock to hear that Mitingu can help you with all of the above, so if you would like to know more we’d love to hear from you.