Event registration - Out-of-the-box or custom build?

A custom event registration site is built to your specifications including the design and functionality.

Depending on which event registration platform you are using, an out-of-the-box site is normally created from a template on your event registration software that can be customised to a greater or lesser extent. The minimum customisation could simply be adding a logo, while a more advanced customisation could include the logo, layout, fonts and colour scheme - nearly a custom site, but with the bonus that it utilises tied and tested functionality.

There are a few factors that come into play when you’re making that decision.

1. Time
2. Budget
3. Infrastructure & support
4. Frequency

1. Time

How long have you got?

Depending on the size of the event, the amount of content, and the required functionality, a custom event website is likely to take weeks to build. If it includes email communications (even if it's just an integration with a platform like Mailchimp), analytics and database management, it will add more time, complexity, and cost.

A simple out-of-the-box site could be built in under an hour! A more complex site that is heavy on content, with personalisation and filters should take no more than a couple of days. Most out-of-the-box solutions also have built-in email communications, analytics and delegate management functionality.

2. Budget

How much have you got?

When it comes to building a custom website with specific functionality, pretty much anything is possible. I'll qualify that by adding in that it depends how deep your pockets are. Custom sites can get expensive even if you have provided a clear brief and agreed on the scope of the build.

An out-of-the-box event site will almost always cost less than a custom site. There is normally an upfront outlay that includes customising and branding templates and then a usage cost (some charge per registration, some, like us, charge a monthly licence). You don't have to account for additional costs such as hosting and support because they are included with your event registration software (see item 3 below).

3. Infrastructure & Support

If you've commissioned a business to build a custom site, they may factor in hosting and support but it will be an additional cost and will need to fit with your requirements.

If they haven't, it will fall on you to source a secure hosting environment with adequate levels of support.

Event registration software comes with secure hosting and full support to make sure your site is always available. Regular security updates and testing are carried out to make sure your attendee data is secure.

4. Frequency

Is this event a one-off or part of a series? Do you run events all through the year?

Custom-built sites could get really expensive and time-consuming if you run lots of events throughout the year, even if you're using the same or a similar theme.

If you run your events through a dedicated events platform, you could have a choice of branded templates and set up a new event in minutes. Most have copy event functions too, making it possible to generate a new event at the click of a button.

In summary...

Custom sites - you could get exactly what you want, but it comes with a hefty price tag and a much longer timeline. It's super important to get your brief and requirements agreed upfront or it could get even more expensive.

Out of the box - you'll have to make some small compromises on the look and feel, but will benefit from a lower price tag and a much quicker time to get your event sites live. You won't have to worry about technical stuff like servers and support and can utilise a number of existing functions that have been tried and tested.

One last thing, how does an almost custom site sound but with all the benefits an out-of-the-box solution brings? That is something we can definitely help with!

5 Simple Steps to Creating a Great Event Website

The event website is your event’s shop window to the world.

If you haven’t sent a potential delegate an email promoting your event and the site, this could be the first impression they get of your event. You may have a lot of information that you need to get across which can often dissuade visitors. So what makes a great event website? These are our 5 simple steps;

1. Attractive, clean, clear event webpage

Web design trends are focused on the minimalistic look and feel, which is a long way from what event websites just a few years ago looked like. A number of event sites still follow the old-school event marketing techniques where everything on the page is fighting for attention. What ends up happening is nothing stands out. Creating a clean-looking webpage with all the key event details upfront, along with concise copy as to what the attendee can expect is essentially all that’s needed to give a great first impression.

2. Simple Navigation

With this being said about over-the-top content, content that relates to your audience and the event theme or topic is an asset that you should utilize, perhaps not on the main event page. Include simple navigation that either takes visitors to another page within your event site or links back to your main website where people can find out more about your brand. Just remember if you’re taking potential registrants away from your event website, to include a call to action at the end of your related content in order to get them back to your event website to register.

3. A strong proposition

So many events fail to provide a proposition that clearly lays out the purpose and value to the delegate without simply pushing your event key messaging out there. Planning a successful event starts way before you put the content on the website with your target delegate. Articulating why they should care about your event needs to come through loud and clear. You’ll find that with a strong proposition a delegate is more likely to buy into the event.

4. A clear call to action

The registration price (if applicable) shouldn't be hidden in copy or found on a separate page. Registration options and pricing should be accompanied by a clear call to action to register.

5. User-friendly registration form

Well done! You’re doing all the right things to get your website visitors to the registration page. If you’re noticing a drop-off from here, revisit your registration form.

• Does it take longer than 90 seconds to complete?

• Have you marked every field, even the ‘nice-to-know’ questions, as mandatory?

• Are you asking too much?

If you've answered yes to these questions, then it’s almost certainly your registration form discouraging visitors to register.

The only old-school technique (that was clearly ignored in previous years by some event websites) is KISS - “keep it simple,stupid” or “keep it short and simple” if you’d rather skip the insult!

Creating event websites can be a big task depending on whether you are creating your own template, attempting to personalise a pre-made template, or even instructing a designer. Our philosophy is to keep the things that need to be simple, simple.

Falling in line is good for your brand

Mothers’ Day was fast approaching so John decided to login to Moonpig (other custom card builders are available!) and get to work on creating a special card for his mum with the personal touch.

The colour palette in the tool allowed him to choose from a huge range of colours and he eventually went for a deep pink and lilac combo because his Mum likes them. He also had a large range of fonts to choose from and he went for Montserrat for the heading and good old Arial for the main body.

Needless to say, when John’s mum opened the card there were smiles all round. She felt good which made John feel good too.

Now that he was a graphic design guru, John decided to use his new talent at his day job as an event manager for ABC Consulting. He was responsible for putting together a registration web site, for a conference ABC was organising.

John logged into his account on his ABC’s event site building software and got to work. A few hours later he was done. He’d created a “masterpiece”. With a flourish of confidence, he pressed “go live” on the site and sat back.

He checked it an hour later to see how many had registered. No-one. 

He tried again an hour later. Still no-one.

The next morning, he rushed down to his laptop on the kitchen table as soon as he woke up. Still nothing. He felt a sense of mild panic. This wasn’t going to plan.

When he got to work that morning, he asked a couple of friends in confidence what they thought was going on. The penny dropped the moment his friend Jack asked:

“Whose event site is that?”

It hit him like a ton of bricks. He’d designed the site he thought looked great. He hadn’t built an ABC Consulting site. He hadn’t used any of the brand colours, styles of fonts that ABC uses. He had gone off piste and unleashed his new inner graphic designer.

It was a nice looking site, but it didn’t look anything like ABC Consulting. That confused site visitors who left rather than sign up.

John felt an idiot. He’s learned a simple lesson the hard way.

It’s your well-known brand that attracts your punters. Not your new design skills. Brands remain powerful by people being disciplined about their use. That’s what a company’s brand guidelines do. They are there for a reason.

At Mitingu we’re a bit obsessed about great looking event registration sites. We spend all our time trying to think of better ways to help you create awesome registration sites for your events. Unlike John, our tools will help you keep communications and style on brand, every time.

If you can bear to put your inner graphic designer to one side for a few minutes, come and have a look at our next generation event editor. It will help you build great looking branded event sites, so your events will sell out faster than an umbrella salesman at a wet festival.

Take a look at the new editor

Welcome to the new Mitingu

It’s been over eighteen months since we launched the Mitingu platform and we’re really enjoying the ride (albeit with a few bumps along the way)!

Photo: Priscilla Westra

Test and measure

It was always our intention to focus on the business events market and, on the whole, we’ve been pretty successful keeping to that. From the beginning we decided to offer two options to potential users:

1. Pay as you go - Sign up via the website and start creating events immediately

2. Private/white label - A customised version with no mention of Mitingu

Like any good business coach will tell you to do, we have tested and measured the success of each over the last eighteen months. What we have seen is over 80% of our business (and growing) is coming from our private/white label offering. With that in mind, from August 2016 we stopped offering the pay as you go service to new users (existing clients are not affected by this) and have decided to purely focus on what we now call Mitingu Enterprise.

Say hello to Mitingu Enterprise

We’ve been busy developing this behind the scenes and it’s ready for release! It’s still simple to use as we like to keep things that way, but has a few more bells and whistles to help make your events even better. We also realised when it comes to pricing, it has to be simple too, so we have three pricing options, all flexible and designed to accommodate specific needs.

Here’s a brief introduction to some of the features we’ve added so far:

1. Improved analytics, giving you a better oversight of your events

2. Event accommodation

• Manage capacity and allocation

• Help your attendees choose the right hotel by providing information as part of the registration process

3. See which breakout sessions and workshops are the most popular and manage allocation and capacity accordingly

4. Pre-registrations: Gauge interest and manage invitations for limited space events

5. Incomplete registrations: View and contact attendees with incomplete registrations to encourage them to complete their registration

6. Reduce form abandonment with intelligent single or multi-page registration forms and surveys

7. Enhanced tagging and filters, personalise and segment your communications

8. Multi-lingual event sites and communications

Events and attendees from all over the world? No problem, with Mitingu you can quickly and easily upload translations for one or as many languages as you need at the same time, This allows the delegate  to decide which language they would prefer to register and receive the subsequent event communications in.

At Mitingu, we are all about providing our clients with “their” event management platform. A place where they can create and manage great looking, branded and multi lingual event sites as well as  communications, whilst collecting information about their clients and prospects that they can use to improve event experience and build long lasting business relationships.

If you would like to take a look at the all new Mitingu then we’d love to show you. No commitment necessary, but good honest feedback essential! Get in touch with us here or email hello@mitingu.com and we’ll set something set up. Our standard demo takes no longer than 20 minutes unless you want it to.

The Power of One

If you organise events then I’m guessing you already know that time is a commodity that you don’t have enough of, and stress is an unwelcome one that you have in abundance! Just to back that up, event planners regularly feature in the top ten of the most stressful jobs.

With that in mind, why do some event planners still either use a combination of offline and online media, or a variety of different software packages and then manually combine the different sets of data?

I recently visited an event planner that takes registrations for their events via quite a nice online registration form on their website. I asked them what happens once the registration has been submitted and was amazed to hear that all they get is an email with the registrant’s details, which they then have to manually input onto an Excel spreadsheet! That’s a lot of work to do for every registration on every event, especially as some of their events have hundreds of registrations. I asked them to go back a step and tell me how they invite people to their events and promote them. They use a separate email marketing platform for that. The same email marketing platform also handles event updates. On the day of the event, attendees are checked-in using a printed version of the attendee spreadsheet.

Just to summarise...

1. Data is uploaded and email invitations are sent out from email marketing platform

2. Registrations via an online booking form on their website

3. Email to event planner with registration details

4. Attendee details manually input onto an Excel spreadsheet

5. Upload attendee spreadsheet to email marketing platform to send out event emails

6. Manually check attendees in via the spreadsheet

That’s 6 different labour intensive activities that have to be carried out! That doesn’t include any post event activity either.

For an occupation that was number 5 on the 2014 list of the most stressful jobs, that seems to me like a lot of unnecessary work when there is technology out there that will do all of this from one platform.

Mitingu is one of those platforms that could handle that whole process for the event planner.

Here’s how...

1. Contacts are either uploaded or selected via an integration with the client’s CRM

2. The branded event site and email templates are quickly set up

3. Email invitations scheduled and sent directly from the platform

4. Registrations automatically updated into the attendees list

5. Scheduled, triggered email updates and reminders are sent automatically

6. Check-in via Greet Desk (mitingu’s mobile check-in app) and automatically updated on the attendee list in Mitingu

So basically, all 6 of that particular event planner’s activities could be handled from one platform and without any time consuming manual intervention and collation of data.

That’s definitely the Power of One.

4 Ways Event Managers Can Use Personalisation to Impact ROI

Are you collecting data on attendees that register for events? Have you thought about and planned out how you might go about utilising this data? During the event registration and signup process, as an event manager or coordinator you have the opportunity to request information that you can then intelligently use to impact the ROI of an event.

These are just 4 ways that personalisation can be used to impact the return on investment for an event;

1. Dynamic, personalised event webpages

Once your attendee has registered for your event, the next time they visit the event webpage, information and elements of the site can be personalised specifically to their interests or motivations for attending the event. For example, the imagery could reflect the industry the attendee works in. You could include a call out box requesting responses to any additional non-mandatory questions they didn’t answer at signup in order to collect even more data. If they selected that they needed accommodation over the course of the event, you could include local restaurant ideas or things to do in the evening during the course of their stay.

2. Valuable meeting suggestions

Based on the attendees’ interests, role, industry and even where they are in their purchasing cycle, you could match-make them with your exhibitors, event partners or sponsors, inviting them to private meetings that will take place onsite during the event. By carefully profiling the data, you offer your attendees meetings highly personalised to their needs or motivations for attending. You will also solidify relationships with your exhibitors by connecting them with pre-qualified leads.

3. Personalised email marketing

It’s annoying to receive multiple and very apparent, generic email blasts in the lead up or during an event. Using the data you have collected, tailor emails based on the individual. Segment your attendees into defined profiles, sending them content or information related to their needs. For example, you wouldn’t send a sponsor email whose product and services pricing starts at £100,000 to an attendee who has indicated that they work at a company with a turnover of less than £100,000 per year.

4. Real-time interaction

During the event there are a number of opportunities to engage with your attendees. When attendees check in at the event you could automate emails containing the attendee’s personalised event programme, if you gave them the option to select and choose from different tracks or talks happening at the event. Even simpler still, but just as personal, you could pre-schedule emails following a speaker or sponsor’s presentation with further information including the slides from their talk to attendees who checked in to that specific talk. If you do not have the real-time checking in capabilities you can pre-schedule these emails to be sent to attendees who fit the profile for attending talks of this nature, perhaps basing your theory on previous event data.

These 4 applications and ideas for personalisation are just the tip of the iceberg with regards to what is possible. Uses for attendee data can be as simple or creative as you are willing to go. But no matter which end of the scale you choose, personalisation can be key to driving the impact on the ROI of an event, as well as creating lasting relationships with all event stakeholders; attendees, exhibitors, sponsors, speakers, etc. Personalisation enhances the experience for all those involved and can help in building loyalty and repeat business.

If you want to enhance personalisation to improve your event ROI, Mitingu is a user-friendly cloud-based platform that makes it simple to intelligently utilise attendee data and create a heightened event experience. We’d love to chat about more ways you could use personalisation for your next event. Or if you’re not much of a talker, you can sign up for a free account in minutes.

Image Credit

Personalisation and Event Marketing: What’s the True Value?

We’re all in agreement that information is the gold dust of the business world. Yes? But how can you use this gold dust as an event marketer, coordinator or manager to see tangible value and results? And just how valuable can this information prove to be?

Targeted marketing, as a strategy, as you know isn’t ground-breaking. It’s been with us for a number of years and many marketers within various industries have adapted their tools, skills and knowledge in order to market to customers in this way. However, a recent article and survey demonstrated that, whilst marketers fully believe in the importance of personalisation, the number of those who feel that they are executing personalised marketing tactics and communication well, is astonishingly low.

Why? If your current event communications rely only on basic personalisation, you may be finding that your open rates, click through and engagement is steady and acceptable when compared against the industry standard. The saying, “If its not broken, why fix it?” may be true for your situation, especially if you manage a number of areas and elements for your events. You likely don’t have the time to become, what feels like, a data analyst in order to deliver highly personalised event communications or content to your audience. And don’t worry at all if this is you, two thirds of your marketing peers think this way too.

But what if we told you that a highly personalised event email results in six times higher transaction rates? Or a personalised website experience for your event attendee could improve sales by 19%? Pretty compelling stuff. But we know that there are challenges for event marketers to be able to create highly tailored event communications based on the information that an attendee submits when registering for an event. Challenges such as data quality, data saved across disparate files and systems, inability to link different tools or expertise.

With this in mind, especially those compelling stats we shared, our final question is; what if we said we could help you overcome these challenges and unlock the value that personalisation offers? As we said in our last blog, these are just some of the challenges that our platform is able to overcome in order to help you get the gold - the value - from your event marketing or communication activities in a simple way without a huge price-tag attached.

A personalised event webpage based on an individual registrant’s job title, conference programme choices and industry, could sound like a huge and almost impossible task to create without the right platform and tools in place. This is just one example of how Mitingu can take the personalisation of your event communication and marketing to the next level, seeing your registrant engagement rates, ticket sales and repeat/loyal event attendees increase.

Image Credit: ©Death to the Stock Photo CC

How to Promote an Event for Free

When was the last time you bought tickets to an event the old-fashioned way? Quite a tough question? Perhaps you bought tickets for your child’s school play. The reality is that, since nearly all ticket sales have moved online, event promotion has drastically changed. Whether you’re promoting a conference, music festival, training workshop or charity fundraiser, there are many free ways to promote events online.

These are our top tips and a few creative ideas to get you started;

Digital Media

Video can be expensive to produce but there are creative ways to whip up a video to draw attention to your event. Do you have footage from a previous event? If so, consider pulling out specific elements and freshening it up with a new background track. If you're hosting a music event, ask your acts for permission to use their footage to promote your lineup. Once you’ve got a video put together, embed on your event page, and share to your audience via social media.

Content Marketing

Create a unique content that ties into your event. If you’re organizing a conference, engage your speakers to answer a few questions for an interview style post or find out if they have content to share as a guest post. If you’re planning  a theatre show, ask actors to share their stories or engage your social audience to suggest questions. Tell the stories of those touched by your charity or cause, if you’re organizing a charity event.

Social Media

This is probably the most referenced method for promoting an event for free online. Just beware that over-promotion on social media isn’t well received. Promotional posts shouldn’t account for more than 10-20% of your daily or weekly updates. Find creative ways to plug your event by sharing a blog post like those mentioned above or an infographic related to the theme or topic of your event. If you’re managing a conference or business event, check out Evvnt’s post on using LinkedIn to promote events.

Get Fans to do it For You

Incentivize your audience and attendees to share the event with their friends. For example, if an attendee signups up 5 friends they receive a free drink, free ticket upgrade, free track of your headlining artist. Alternatively, you could giveaway tickets to your event to create shares and buzz around your event. Encourage your audience to share the contest in order to boost entries or chance of winning.

Email Marketing

Send event invitations to your existing database. If you don’t have an existing database, once you’ve started to receive registrations you can email them updates and news about your event as well as any special offers. If you are collecting personal information in order to create a tailored event experience, consider how you can start using this information through email ahead of the event.

We don’t profess to hold the secret formula to promoting events for free or argue that these ideas are revolutionary. We do however, focus on providing our users with the best possible, free-to-set-up platform, enabling them to create uncluttered, professional event sites, promote and sell tickets, register attendees and view the success of the event with at-a-glance analytics.

Create a free account and explore the platform in your own time. We’re just a click or call away to answer your questions and if you’re planning an event in January, don’t forget we’re still running our 50% off January promotion!